Refund policy

Last updated: 30 September 2026

14-day returns

You may request a change-of-mind return within 14 calendar days after receiving your order. To initiate a return, use our Contact Us form and include your order number and the items you wish to return. You do not need to give a reason when exercising your statutory right of withdrawal.

We will provide instructions and the return address for the originating provider. Please contact us before sending anything back, as products may need to be returned to different providers. Send the goods back within 14 days of notifying us of your withdrawal. Our instructions do not limit your statutory rights or extend the deadline for notifying us.

Return postage and condition

For change-of-mind returns, the buyer pays the direct return postage and packaging costs and arranges the return shipment. We do not charge a restocking fee. Keep proof of postage.

Return items in their original condition, with tags and packaging where possible. You may inspect an item as you would in a shop. You may be responsible for any reduction in value caused by handling beyond what is necessary to establish its nature, characteristics and functioning.

Damaged, defective or incorrect goods

If an item arrives damaged, is defective or is not what you ordered, contact us through Contact Us with your order details and, where possible, photographs. moussewear covers the necessary return postage for these cases and will arrange an appropriate remedy. The 14-day change-of-mind limit does not restrict your statutory rights for faulty or non-conforming goods.

Exceptions

Statutory exceptions may apply, including genuinely personalised goods and sealed goods unsuitable for return for health or hygiene reasons once unsealed. These exceptions do not remove rights relating to defective goods. Discounted products retain applicable statutory return rights.

Refunds

For a valid withdrawal, we refund the purchase price and the original standard delivery cost where required, using the original payment method, within 14 calendar days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or evidence that you have sent them back, whichever comes first. Additional costs for premium delivery are not refunded. Your bank may take additional time to display the payment.